Neckline EMS Neck Massager with Heat – 6 Modes, Cordless
Neckline EMS Neck Massager with Heat – 6 Modes, Cordless
Skickas inom: 1–3 arbetsdagar, FRI frakt
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Neckline EMS Neck Massager sits behind your neck while you lie down. Six modes, three intensities and three heat levels — cordless, charged over USB-C.
Fifteen minutes on your back
Your neck is hard to reach yourself. You can knead with your fingers for a while, but your arms tire before your neck has a chance to let go — and you never quite reach the spots that need it most.
This device solves it by having you do nothing at all. You lie on your back with the cushion behind your neck, pick a mode, and stay there. The natural weight of your head does the rest of the work.
Electrical stimulation plus heat
The electrodes deliver weak impulses that make the muscles work and release in cycles. You feel it as tingling or a light kneading under the skin — distinct, but never painful.
The heat is the part that feels immediately pleasant, rather like a warm towel across the neck. It has three levels and can be used alongside the stimulation or on its own.
The cushion is also shaped so the neck rests in a gentle backward curve, which many people find welcome after a day leaning forward over a screen.
Six modes, three intensities
| Mode | Type | How it feels |
|---|---|---|
| 1–2 | Acupressure | Several points at once, evenly spread |
| 3–4 | Kneading | Works across a larger area |
| 5–6 | Tapping | Shorter pulses on a smaller area |
Plus three intensity levels — soft, medium and strong — and three heat levels between 40 and 42 degrees. Start on soft and the lowest heat the first time.
-
✓ You do nothing
Lie down, pick a mode, stay there. No arms getting tired. -
✓ Three heat levels
40, 41 or 42 degrees — usable with or without the stimulation. -
✓ Cordless with USB-C
1500 mAh battery. No cable during use. -
✓ Remote included
Change mode without sitting up. -
✓ Compact
22 × 21 cm — fits in a suitcase.
When it comes out
- • After an office day — when your neck has been leaning forward for eight hours
- • Evenings on the sofa — fifteen minutes before the series starts
- • After a long journey — the flight or the drive
- • Before bed — as a fixed part of the evening routine
- • At a hotel — it weighs little and charges with the same cable as your phone
How to use it
- Charge the unit over USB-C before first use.
- Lie on your back with the cushion under your neck so the electrodes sit against the skin.
- Start on soft intensity and the lowest heat level. Build up gradually.
- Stay there for 15 minutes. Relax your shoulders and let your neck rest into the cushion.
- Wipe the electrodes with a dry cloth afterwards.
The skin should be clean and dry — creams and lotions weaken contact with the electrodes. If you feel nothing, that's almost always the reason.
Worth knowing
If you have a pacemaker, ICD or any other implanted electronic device, don't use this unit — electrical stimulation can interfere with such devices. The same applies with a heart condition, epilepsy or pregnancy.
Don't use it on broken skin or if you have reduced sensation in the neck, and don't fall asleep wearing it. Neck pain following an accident, pain radiating into the arm, numbness or dizziness should be assessed by a doctor first.
Specification
| Type | Neck massager with electrical stimulation and heat |
| Modes | 6 (acupressure, kneading, tapping) |
| Intensity | 3 levels — soft, medium, strong |
| Heat | 3 levels — 40, 41 and 42 °C |
| Battery | 1500 mAh, charged over USB-C (5 V) |
| Dimensions | 22 × 21 × 11.5 cm |
| Material and colour | Plastic, blue |
| Intended for | Adults |
What's included
- Neckline EMS neck massager
- Remote control
- USB-C charging cable
14-day right of withdrawal
Let us know within 14 days of receiving your order and we'll help you with the return. See the terms.
Frequently asked questions
What does it feel like?
The heat is immediate and pleasant. The stimulation feels like tingling or light kneading under the skin. It should never hurt — if it does, the intensity is too high.
I can't feel anything — what's wrong?
Almost always poor skin contact. The electrodes need to sit against clean, dry skin. Cream, hair in the way, or a collar between the skin and the electrodes are the usual culprits.
Which mode should I start with?
Mode 3–4 on soft intensity is the most common starting point. Explore from there — the acupressure modes feel more even, the tapping modes more targeted.
How long does the battery last?
1500 mAh covers several sessions on one charge, depending on the intensity and heat level you use. The heat draws the most. It charges with the same USB-C cable as most phones.
Can I use it sitting up?
It's designed for use lying down, since the weight of your head is what creates contact with the electrodes. Sitting up, the contact is poorer and you'll feel less.
Can several people in a household share it?
Yes, wipe the electrodes between uses. Everyone should read the "worth knowing" section first — pacemakers and heart conditions are individual matters.
Neckline is a massage device for home use. It is not a medical device, does not treat neck conditions, disc problems or any other medical cause of discomfort, and does not replace clinical assessment or treatment. New, sudden or worsening neck pain, pain radiating into the arm, numbness or weakness should always be assessed by a doctor. Read the instruction manual before use. Keep out of reach of children.
How it works Show less
Email kund@kvalio.se with your order number within 14 days of receiving your parcel, and we'll send you return instructions. You're welcome to open the packaging and examine the product just as you would in a shop. If it has been handled beyond that, we may deduct for any reduction in value.
You cover the cost of return shipping. As soon as the parcel reaches us, your money is back on the same payment method within 14 days. For hygiene reasons, products with a broken seal cannot be returned, and the same applies to special orders.
A real person reads every message — no bots, no ticket queue. Whether the parcel is late, something arrived damaged, or you simply changed your mind, get in touch and we will sort it out.
- kund@kvalio.se Reply within 24 hours on weekdays
- Weekdays 09:00–21:00 We read every message the same working day

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Questions? We have the answers.
How long is the delivery time?
Our delivery usually takes 8–12 business days. If there are any delays, we will contact you as soon as possible.
If you have any questions, you can contact us at kund@kvalio.se.
Can I change or cancel my order?
We will start processing your order immediately after it has been placed. You have the option to cancel or change your order within 2 hours of placing your order by contacting us at kund@kvalio.se. After this time, we unfortunately cannot guarantee that changes or cancellations can be made as the order may have already been sent to our supplier for processing.
However, you can always return the product after you receive it.
How do returns and exchanges work?
We accept returns within 14 days of you receiving your item. To initiate a return, please:
1. Contact us at kund@kvalio.se with your order number and reason for the return.
2. Follow the return instructions on our website and ensure you use the correct address and pay any applicable fees before sending the item back.
3. Return the item in its original packaging and in unused condition.
Please note that some products cannot be returned for hygiene reasons if the packaging has been opened. For exchanges, we recommend that you return the item and place a new order, as this is the fastest way to get the correct product.
What do I do if my order has not arrived within the specified delivery time?
If your order has not arrived within the stated delivery time of 8-12 business days, please follow these steps:
1. Check the tracking information via the link in your confirmation email.
2. Check if the package has been left with a delivery agent or neighbor.
If you still can't find your order, contact us at kund@kvalio.se with your order number and tracking number.
We will investigate the status of your order with our supplier.
How are warranty issues handled?
If you discover a fault with your product:
1. Take pictures that clearly show the error.
2. Contact us at kund@kvalio.se with your order number, description of the error and attach the pictures.
3. Wait for our response with further instructions.
We handle all warranty cases in collaboration with our suppliers and strive to resolve the case as quickly as possible, usually within 5-7 business days.