Shipping policy
At Kvalio, we believe wellbeing is about more than the product itself — it also depends on a smooth, reliable and transparent delivery experience. Every order is prepared with care, packed securely and shipped with trusted logistics partners.
Order processing
All orders are processed within 2 business days.
During peak periods or product launches, processing may take an additional day.
Once your order has shipped, you will receive a tracking link by email so you can follow your parcel.
Where we deliver
We currently deliver to:
Sweden • Norway • Denmark • Finland • Selected international destinations
If your country does not appear at checkout, please contact us at kund@kvalio.se and we will help you.
Delivery methods and estimated delivery times
| Region | Standard delivery |
|---|---|
| Sweden / Norway / Denmark / Finland | 9 days |
| Other EU countries | 9 days |
| United Kingdom / Switzerland | 9 days |
| United States and Canada | 9 days |
| Rest of the world | 9 days |
Delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping costs
We offer free standard shipping on all qualifying orders.
Customs, import duties and taxes
Unless expressly stated otherwise, orders are delivered under Delivered At Place (DAP) terms in accordance with Incoterms® 2020. This means that you, as the customer, are the recipient and the legal importer of record in the destination country.
As the importer, you are responsible for paying any import VAT, customs duties, taxes, clearance fees and other charges that may arise on entry into the destination country. These charges are not included in the product price or the shipping cost unless expressly stated on our website.
You are also responsible for ensuring that the products may lawfully be imported into the destination country and that all applicable laws and regulations are complied with.
If customs duties, taxes or other import-related charges are not paid and the shipment is returned to us, we reserve the right to deduct return shipping, administrative costs and any other charges incurred from your refund.
Where we expressly state that duties and taxes are prepaid (Delivered Duty Paid – DDP), the order is delivered without additional charges on arrival.
If you are unsure, you are always welcome to contact our customer service before completing your purchase.
Tracking your order
All shipments include full tracking.
Once your order has shipped, you will automatically receive a tracking link by email.
If you do not receive the link, please contact us.
Lost, delayed or damaged parcels
We ship with reliable carriers. If your parcel is delayed, damaged or appears to be lost, contact us and we will open an investigation.
kund@kvalio.se
Please include your order number and tracking ID.
Change of address
Address changes are only possible before your order has shipped.
Once an order has been dispatched, we are unfortunately unable to change the delivery address.
Pre-orders and made-to-order products
If your order contains a pre-order or a made-to-order product, the entire order is shipped once all items are ready — to reduce unnecessary shipments and support sustainability.
Contact
Questions about delivery? Get in touch:
kund@kvalio.se
We usually reply within 24 hours (Mon–Fri).