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Neck massager with heat and electrical stimulation – cordless

Neck massager with heat and electrical stimulation – cordless

Regular price 399 SEK
Regular price Sale price 399 SEK
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    Ships within 2 business days · Estimated delivery 25 Nov
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    When your neck needs a break

    After hours at a computer, a long drive or an intense day, the neck can feel tired and tense. NeckEase Pro combines soothing heat with adjustable electrical stimulation in a compact device worn around the back of the neck.

    Each program runs for 15 minutes. The unit is cordless during use, weighs approximately 200 grams and charges via USB.

    Why NeckEase Pro is designed this way

    The electrode plates sit against the skin on the back of the neck and deliver gentle electrical impulses through the skin. At the same time, the heat function provides a comfortable warming sensation over the area. The intensity can be adjusted to suit your comfort level.

    • Heat + electrical stimulation - two functions in one device.
    • 15-minute automatic program - switches off when the session is complete.
    • Adjustable intensity - start low and increase gradually.
    • Cordless during use - no cables around the body during a session.
    • Lightweight - approximately 200 grams.
    • USB charging - rechargeable battery.

    How to use it

    1. Charge NeckEase Pro via USB before first use.
    2. Place the unit on the back of the neck so the electrode plates sit directly against the skin.
    3. Start at the lowest intensity.
    4. Increase gradually until the stimulation feels noticeable but comfortable.
    5. Allow the 15-minute program to finish.

    For the best contact, the skin should be clean and dry. Lotion, hair or clothing between the skin and the electrodes can make the stimulation weaker or uneven.

    The first few uses

    Electrical stimulation can feel unfamiliar at first. It may feel like tingling or pulsing against the skin. Start at a low setting and only increase once you know how the stimulation feels for you.

    The stimulation should be noticeable but not painful. Stop use if you experience skin irritation, pain or other discomfort.

    Product information

    TypeNeck massager with heat and electrical stimulation
    Program time15 minutes with automatic shut-off
    IntensityAdjustable
    WeightApprox. 200 g
    Dimensions17 × 5 × 17 cm
    MaterialABS and TPR
    ColourWhite
    PowerRechargeable battery, USB charging
    PlacementBack of the neck
    Intended forAdults
    IncludedNeckEase Pro, USB charging cable and user manual

    Important safety information

    Do not use NeckEase Pro if you have a pacemaker, ICD or other implanted electronic device.

    Consult a healthcare professional before use if you have heart disease, epilepsy or are pregnant. Do not place the electrodes on the front of the neck. Do not use while driving, operating machinery, sleeping, or on damaged or irritated skin.

    Frequently asked questions

    What does the stimulation feel like?

    Usually like noticeable tingling or pulsing against the skin. The intensity should feel comfortable and should not hurt.

    I can barely feel anything - why?

    Check that the electrode plates are sitting flat against clean, dry skin. Lotion, hair, clothing or poor contact can reduce the stimulation.

    Can I use it at work?

    Yes. It is cordless during use and each program runs for 15 minutes, making it easy to use while seated at a desk. Do not use it while driving or operating machinery.

    How often can I use it?

    One to two 15-minute sessions per day is a reasonable routine if it feels comfortable. Always follow the user manual and stop if you experience discomfort.

    Can I use it with a pacemaker?

    No. Electrical stimulation should not be used if you have a pacemaker, ICD or other implanted electronic device.

    How do I clean it?

    Switch the device off and wipe the electrode surfaces with a dry or slightly damp soft cloth. Do not immerse the unit in water.

    Good to know

    NeckEase Pro is intended for a simple heat and stimulation routine at home or in the office. It does not replace medical assessment for neck problems.

    Seek medical advice for new or severe neck pain, pain following an accident, pain radiating into the arm, numbness or weakness. Read the user manual before use and keep the product out of reach of children.

    View full details
    Neck massager with heat and electrical stimulation – cordless 399 kr

    Questions? We have the answers.

    How long is the delivery time?

    We dispatch your order within 2 business days, and transit then takes around 9 days. The exact delivery date is shown on the product page when you place your order.

    If anything is delayed, we'll let you know as soon as we do. Any questions, reach us at kund@kvalio.se.

    Can I change or cancel my order?

    We will start processing your order immediately after it has been placed. You have the option to cancel or change your order within 2 hours of placing your order by contacting us at kund@kvalio.se. After this time, we unfortunately cannot guarantee that changes or cancellations can be made as the order may have already been sent to our supplier for processing.

    However, you can always return the product after you receive it.

    How do returns and exchanges work?

    We accept returns within 14 days of you receiving your item. To initiate a return, please:

    1. Contact us at kund@kvalio.se with your order number and reason for the return.

    2. Follow the return instructions on our website and ensure you use the correct address and pay any applicable fees before sending the item back.

    3. Return the item in its original packaging and in unused condition.

    Please note that some products cannot be returned for hygiene reasons if the packaging has been opened. For exchanges, we recommend that you return the item and place a new order, as this is the fastest way to get the correct product.

    What do I do if my order has not arrived within the specified delivery time?

    If your order has not arrived within the stated delivery time, please follow these steps:

    1. Check the tracking information via the link in your confirmation email.

    2. Check if the package has been left with a delivery agent or neighbor.

    If you still can't find your order, contact us at kund@kvalio.se with your order number and tracking number.

    We will investigate the status of your order with our supp

    How are warranty issues handled?

    If you discover a fault with your product:

    1. Take pictures that clearly show the error.

    2. Contact us at kund@kvalio.se with your order number, description of the error and attach the pictures.

    3. Wait for our response with further instructions.

    We handle all warranty cases in collaboration with our suppliers and strive to resolve the case as quickly as possible, usually within 5-7 business days.

    Shop with confidence

    14-day returns from delivery.

    How it works
    1. 1 Email us within 14 days.
    2. 2 You receive return instructions within 24 hours on weekdays.
    3. 3 We refund once the return reaches us.

    This right to cancel applies in addition to your statutory consumer rights.

    Need help?

    Get in touch and we will help you.

    kund@kvalio.se Reply within 24 hours on weekdays
    Weekdays 09:00–21:00 We read every message the same working day
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