• 1x Elycura™ KVALIO
1 1

1x Ortheva

1x Ortheva

★★★★★
recensioner
299 SEK
600 SEK 299 SEK
SALE Sold out
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Skickas inom: 1–3 arbetsdagar, FRI frakt

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30-Day Satisfaction Guarantee
We offer a voluntary 30-day satisfaction guarantee on goods purchased in Sweden.
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A return may be approved if you contact us within 30 days of receipt and the item is returned in substantially unchanged condition. If the item has been used or handled beyond what is needed to inspect it, a deduction for diminished value may be made or the return refused.

Return shipping is reimbursed only after an approved return. Hygiene products, items with broken seals, and special orders are not covered.

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Less than 0.5% of our customers use the satisfaction guarantee.
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Questions? We have the answers.

How long is the delivery time?

Our delivery usually takes 8-12 business days. Due to high product demand, it may extend to 20 business days. In case of any delays, we will contact you as soon as possible.

If you have any questions, please contact us at kund@kvalio.se

Can I change or cancel my order?

We will start processing your order immediately after it has been placed. You have the option to cancel or change your order within 2 hours of placing your order by contacting us at kund@kvalio.se. After this time, we unfortunately cannot guarantee that changes or cancellations can be made as the order may have already been sent to our supplier for processing.

However, you can always return the product after you receive it.

How do returns and exchanges work?

We accept returns within 14 days of you receiving your item. To initiate a return, please:

1. Contact us at kund@kvalio.se with your order number and reason for the return.

2. Follow the return instructions on our website and ensure you use the correct address and pay any applicable fees before sending the item back.

3. Return the item in its original packaging and in unused condition.

Please note that some products cannot be returned for hygiene reasons if the packaging has been opened. For exchanges, we recommend that you return the item and place a new order, as this is the fastest way to get the correct product.

What do I do if my order has not arrived within the specified delivery time?

If your order has not arrived within the stated delivery time of 8-12 business days, please follow these steps:

1. Check the tracking information via the link in your confirmation email.

2. Check if the package has been left with a delivery agent or neighbor.

If you still can't find your order, contact us at kund@kvalio.se with your order number and tracking number.

We will investigate the status of your order with our supplier.

How are warranty issues handled?

If you discover a fault with your product:

1. Take pictures that clearly show the error.

2. Contact us at kund@kvalio.se with your order number, description of the error and attach the pictures.

3. Wait for our response with further instructions.

We handle all warranty cases in collaboration with our suppliers and strive to resolve the case as quickly as possible, usually within 5-7 business days.