1 Hurtig afsendelse + livstidsgaranti

We dispatch your order within 2 business days, and transit then takes around 9 days. The exact delivery date is shown on the product page when you place your order.

If anything is delayed, we'll let you know as soon as we do. Any questions, reach us at kund@kvalio.se.

We will start processing your order immediately after it has been placed. You have the option to cancel or change your order within 2 hours of placing your order by contacting us at kund@kvalio.se. After this time, we unfortunately cannot guarantee that changes or cancellations can be made as the order may have already been sent to our supplier for processing.

However, you can always return the product after you receive it.

We accept returns within 14 days of you receiving your item. To initiate a return, please:

1. Contact us at kund@kvalio.se with your order number and reason for the return.

2. Follow the return instructions on our website and ensure you use the correct address and pay any applicable fees before sending the item back.

3. Return the item in its original packaging and in unused condition.

Please note that some products cannot be returned for hygiene reasons if the packaging has been opened. For exchanges, we recommend that you return the item and place a new order, as this is the fastest way to get the correct product.

If your order has not arrived within the stated delivery time, please follow these steps:

1. Check the tracking information via the link in your confirmation email.

2. Check if the package has been left with a delivery agent or neighbor.

If you still can't find your order, contact us at kund@kvalio.se with your order number and tracking number.

We will investigate the status of your order with our supp

If you discover a fault with your product:

1. Take pictures that clearly show the error.

2. Contact us at kund@kvalio.se with your order number, description of the error and attach the pictures.

3. Wait for our response with further instructions.

We handle all warranty cases in collaboration with our suppliers and strive to resolve the case as quickly as possible, usually within 5-7 business days.